Frequently Asked Questions

DELIVERY AND TRACKING

How long does delivery take?

Orders are normally dispatched within 48 hours, and generally take between 2-5 weeks to be delivered. Please allow an additional week during holidays - as we often have very busy periods during various international holidays, and there delays that are out of our control.

Please use the following chart to see shipping times to your country:

Country Delivery Time (Days)
Australia 14-35
Austria 14-35
Belgium 14-30
Brazil 31-60+
Canada 14-35
Croatia 14-30
Denmark 14-35
Estonia 14-30
Finland 14-30
France 14-35
Germany 14-35
Great Britain 14-35
Greece 14-30
Hong Kong 7-15
Hungary 14-30
Israel 14-35
Italy 31-60+
Japan 14-30
Latvia 14-30
Lithuania 14-30
Luxembourg 14-30
Malaysia 14-35
 Malta 14-30
 Netherlands 7-35
New Zealand 7-35
Norway 14-30
Poland 14-30
Portugal 31-60+
Russia 14-35
Singapore 14-30
Switzerland 7-30
United States 14-35

★ Again please note that holidays such as Christmas, New Year, The Chinese New Year, and other region holidays - can increase shipping times to your country. 

How can I track my order?

Orders can take 3 - 5 days to process and dispatch.  After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.

  1. Step One - Check email for tracking number.
  2. Step Two - Copy and paste your tracking number to the following link: https://brevayo.aftership.com/

★★★  Again, it can take from 3 to 5 days to receive a tracking number. ★★★

If for any reason you cannot get the tracking information for your order, please contact us promptly at: customer-service@brevayo.com.

What if my order is lost or damaged?

We will happily replace or refund lost or damaged orders.

Do you deliver orders to my country?

We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.

Are all of the products in my order sent together?

Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges (whenever possible) or because they are being sent from separate distribution centers.

Where are your products delivered from?

Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices, whilst maintaining a high level of quality.

 

ORDER CHANGES AND CANCELLATIONS

Can I change or cancel my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change or cancel your order.

Orders that have already been dispatched cannot be changed or cancelled because the work has already been done to process, pack and ship your order.  Please contact us directly with your particular circumstances and we will gladly work with you to come to a satisfactory resolution.

 

ORDER RETURNS AND EXCHANGES

Can I return my order?

Yes, returns can be made up to 30 days after receiving your order, as long as they're unused and in their original packaging. To initiate a return, please contact us and we'll provide you with a returns address and instructions. Once we've received your return, we'll email you with a refund confirmation.

Can I exchange my order?

Yes, exchanges can be made up to 30 days after receiving your order. To initiate an exchange, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you once your exchange order has been dispatched.

 

OTHER QUESTIONS

Please use our Contact Form or email customer-support@brevayo.com.